Shipping

Every order is packed by hand. Here’s what to expect between placing it and it landing on your doorstep.

Processing time

Orders are packed and dispatched every Tuesday and Friday, so you can expect your order to be sent out within 1–2 business days of payment. Orders placed at weekends may take a bit longer.

Delivery estimates

• USPS — 3-5 business days for standard shipping.

Delivery estimates are not guarantees — once a parcel is with the carrier, timings are outside our control.

Shipping cost

Shipping is free on every order, with no minimum spend. It is shown as $0.00 at checkout, and that is the amount you pay — we don’t add handling or packaging fees at the last step.

Where we ship

You enter your delivery address on the secure Square checkout page after you press checkout, so please have it to hand. We ship to the US only. However, we care about all customers. If you are buying from outside the US, contact us so we can accurately deliver your product overseas.

Tracking

We email you as soon as your order has been packed and handed to the carrier, using the address you ordered with. That email confirms dispatch and includes your tracking number.

Wrong address

Please double-check your delivery address at checkout. If you spot a mistake, email us at kjewelsbiz@gmail.com immediately — we can usually correct it before dispatch, but not after. We can’t refund parcels lost to an incorrect address supplied at checkout.

Lost or delayed parcels

If your order hasn’t arrived within 10 business days of dispatch, get in touch and we’ll open an enquiry with the carrier. If it turns out to be lost in transit, we’ll replace it or refund you in full — you won’t be left out of pocket for something that went missing on our side.

Damaged in transit

If your parcel arrives damaged, that’s covered by our Returns & Refunds policy. Send us a photo within 7 days of delivery and we’ll arrange a replacement or a full refund, including postage, at no cost to you.

Local pickup at markets

We’re at student markets and local pop-ups regularly — see Find us for where we’ll be next. If you’d rather collect an order in person than have it posted, email us before you orderand we’ll tell you whether we’ll be at a market near you.

Questions

Anything else about a delivery: kjewelsbiz@gmail.com.