Shipping

Every order is packed by hand. Here’s what to expect between placing it and it landing on your doorstep.

Processing time

Orders are packed and dispatched within [TODO: owner — processing time — e.g. 1–3 business days] of payment clearing. Orders placed at weekends or on holidays are processed the next business day.

Delivery estimates

• [TODO: owner — domestic service name] — [TODO: owner — delivery estimate, e.g. 3–5 business days]
• [TODO: owner — expedited option, if you offer one — otherwise delete this line]
• [TODO: owner — do you ship internationally? If yes, regions and timings; if no, say so]

Delivery estimates are not guarantees — once a parcel is with the carrier, timings are outside our control.

Shipping cost

Shipping is currently free on all orders. This is shown as $0.00 at checkout. [TODO: owner — confirm free shipping is intentional at your margins — if not, set a flat rate and update this line]

Tracking

[TODO: owner — do you send tracking numbers? If yes, say when and how (email/WhatsApp)]

Wrong address

Please double-check your delivery address at checkout. If you spot a mistake, contact us at [TODO: owner — support email address]immediately — we can usually correct it before dispatch, but not after. We can’t refund parcels lost to an incorrect address supplied at checkout.

Lost or delayed parcels

If your order hasn’t arrived within [TODO: owner — days before you’ll investigate — e.g. 10]business days of dispatch, get in touch and we’ll open an enquiry with the carrier.

Local pickup at markets

[TODO: owner — do you offer collection at market days? If so, explain how to arrange it — otherwise delete this section]