KJ

Policies

Returns & Refunds

Last updated: 08/02/2026

We want you to love what you ordered. If something isn’t right, contact us at kjewelsbiz@gmail.com and we’ll help sort it out.

Return window

You may request a return within a month of delivery. Items must be unworn, undamaged, and in their original packaging.

Items we can’t accept back

  • Earrings, for hygiene reasons, once the packaging is opened.
  • Items that have been worn, resized, altered, or damaged after delivery.
  • Sale or clearance items marked final sale.

How to start a return

  1. Fill out our return form. Make sure to have your order number and the item(s) you want to return ready.
  2. We’ll reply with return instructions and the return address.
  3. Try to send the item back within 7 days of receiving those instructions to ensure a fast and smooth return process.

Please don’t send anything back before contacting us— unannounced returns may get lost and can’t always be matched to an order.

Who pays return postage

We care about our customers first. If the item is faulty or you weren't satisfied with our product, we will cover the return postage. This means the shipping fee will be refunded to you.

Refunds

Once your return arrives and passes inspection, we’ll issue a refund to your original payment method within 3-5 business days. Your bank or card issuer may take additional time to show it.

Refunds are processed through Square, the payment provider that handled your original payment.

Faulty or incorrect items

If an item arrives damaged, faulty, or isn’t what you ordered, we deeply apologize. We want to make sure you are always satisfied. Please fill out our return form or contact uswithin 7 days of delivery with a photo. We’ll arrange a replacement or a full refund including shipping, at no cost to you.

Exchanges

If you would like to exchange your purchase for a different size, we will gladly exchange it for you. If choosing a different style or category, please return the original item and place a new order.

Contact

Questions about a return: kjewelsbiz@gmail.com or +1 (954) 297-5316.