KJ

Policies

Returns & Refunds

Last updated: TODO: owner — set date

We want you to love what you ordered. If something isn’t right, contact us at [TODO: owner — support email address]and we’ll help sort it out.

Return window

You may request a return within [TODO: owner — return window — e.g. 14 or 30] days of delivery. Items must be unworn, undamaged, and in their original packaging.

Items we can’t accept back

  • Earrings, for hygiene reasons, once the packaging is opened.
  • Items that have been worn, resized, altered, or damaged after delivery.
  • Sale or clearance items marked final sale.
  • [TODO: owner — any other exclusions — e.g. custom or personalised pieces]

How to start a return

  1. Email [TODO: owner — support email address]with your order number and what you’d like to return.
  2. We’ll reply with return instructions and the return address.
  3. Send the item back within [TODO: owner — days allowed to post the return] days of receiving those instructions.

Please don’t send anything back before contacting us — unannounced returns can’t always be matched to an order.

Who pays return postage

[TODO: owner — who pays return postage — customer, or us if the item is faulty]. Original shipping charges are [TODO: owner — refundable or non-refundable — pick one].

Refunds

Once your return arrives and passes inspection, we’ll issue a refund to your original payment method within [TODO: owner — refund processing time — e.g. 5–10 business days]. Your bank or card issuer may take additional time to show it.

Refunds are processed through Square, the payment provider that handled your original payment.

Faulty or incorrect items

If an item arrives damaged, faulty, or isn’t what you ordered, contact us within [TODO: owner — window to report a fault — e.g. 7]days of delivery with a photo. We’ll arrange a replacement or a full refund including shipping, at no cost to you.

Exchanges

[TODO: owner — do you offer exchanges, e.g. for a different ring size? If not, say returns only]

Contact

Questions about a return: [TODO: owner — support email address] or [TODO: owner — WhatsApp number].